Delivery & Shipping Information
We pay close attention to every order to ensure fast dispatch, reliable transport and delivery under optimal conditions.
Orders are carefully prepared and dispatched within 2 to 3 business days after payment confirmation.
Our priority is to deliver your order as quickly as possible while providing clear and reliable tracking throughout the delivery process.
Carrier and delivery methods
All deliveries are handled exclusively by Mondial Relay, a trusted carrier with a strong network across France and Europe.
- Delivery to a Mondial Relay pickup point
- Home delivery
The delivery method is selected directly during checkout.
Countries we deliver to
We currently deliver to the following countries:
- France
- Belgium
- Luxembourg
- Spain
- Portugal
Pickup point delivery fees
Mondial Relay pickup point delivery is available in all countries listed above.
- France, Belgium, Luxembourg: free delivery on orders over €50
- Spain, Portugal: pickup point delivery available, shipping fees calculated according to destination
All applicable shipping fees are displayed transparently before final order validation.
Home delivery fees
Home delivery is available in all countries served by our website:
- France
- Belgium
- Luxembourg
- Spain
- Portugal
- France, Belgium, Luxembourg: free home delivery on orders over €80
- Spain, Portugal: home delivery available, shipping fees calculated according to destination
Delivery times
Orders are prepared and dispatched within 2 to 3 business days.
Delivery times then depend on the carrier and the destination country, and are added to the preparation time.
The total delivery time corresponds to the preparation time plus the carrier’s transit time.
Order tracking
As soon as your parcel is dispatched, you will automatically receive an email containing your tracking number.
This tracking number allows you to follow your order at every stage, from dispatch to final delivery.
Packaging and product protection
All our products are vacuum-packed before shipment to ensure:
- Optimal hygiene
- Effective protection during transport
- Preserved quality until delivery
FAQ – Delivery
How long does order processing take?
Orders are prepared and dispatched within 2 to 3 business days after payment confirmation.
Which carrier is used?
All deliveries are handled by Mondial Relay, either to a pickup point or to your home.
Can I choose my pickup point?
Yes, the Mondial Relay pickup point is selected by the customer during checkout.
From what amount is delivery free?
Pickup point delivery is free from €50 in France, Belgium and Luxembourg. Home delivery is free from €80 in these same countries.
Do you ship internationally?
We deliver to France, Belgium, Luxembourg, Spain and Portugal. For any other destination, please contact us before placing an order.
Will I receive a tracking number?
Yes, a tracking number is automatically sent by email as soon as your order is dispatched.
How are the products packaged?
All products are vacuum-packed to ensure perfect hygiene and optimal protection during transport.